It's the worst when the item(s) you ordered don't work out for you, which is why we've made the returns process really simple and painless. Just contact us at firstname.lastname@example.org within two weeks of receiving your order and we'll get you sorted. We offer full store credit to the value of the item(s) in question.
Returns/Exchanges will be accepted if the item(s) in question are in perfect retail condition. There are no returns or exchanges for clearance products.
All returns/exchanges need to be approved by our Customer Support Manager. All costs associated with returning the item(s) in question to Ordnry are the responsibility of the customer. If your return request is approved, Ordnry will cover the costs associated with returning the item(s) in question back to you.
We provide a few options for returns.
- If the return request is the result of a sizing issue – assuming we have the desired size in stock – we will take back the item in question and return the desired size.
- If the return request is the result of an item issue – you may exchange the item for another item of equal or lesser value (to which the remaining credit will be transferred to a gift card). On the other hand, if you would like to exchange your item for another item of higher value, you would be put in touch with our Payments Manager to pay the difference.
- If you simply wish to return the item, we can issue you a store credit equal to the amount paid in the form of a gift card. This credit can be applied towards any future order, the only restriction being the credit cannot be used in conjunction with any other promotion.