FAQs
For Canada and US Orders: Any order over $200 CAD ($150 USD) qualifies for free shipping.
For Other International Orders: Any order over $400 CAD ($300 USD) qualifies for free shipping. Once you input your shipping information, a free shipping option will be automatically added to the checkout page (if you meet these qualifications).
Yes, we ship worldwide! Depending on the country, you may have to pick up your shipment at your nearest outlet.
Customs, duties and taxes are not included in the item price or shipping cost. We ship all international orders delivery duties unpaid, which means any fees are charged once the parcel reaches its destination and must be paid by the recipient. Unfortunately these fees are beyond our control, and we are unable to cover them for our customers.
Yes, you can track your order status anytime after it has been placed. Tracking information will be emailed to you once your order has been shipped.
We aim to process all orders within 5-7 business days after the order is placed. Once your order is processed, packaged and shipped, you will receive a confirmation email with a tracking number and an estimated date of arrival.
- Canadian orders: Take approximately 3-5 business days to reach their destination.
- United States orders: Take approximately 5-7 business days to reach their destination.
- International orders: Take approximately 7-14 business days to reach their destination.
Unfortunately, after an order is placed we are unable to make any edits.
Due to high volume of orders all sales are final.
No refunds or exchanges*.
Additional non-returnable items: Gift cards
*Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at:
info@ffoclothing.com