For Winnipeg Orders: Any orders can enjoy free local delivery.
For Canada(out of Winnipeg) and US Orders: Any order over US$75(C$98) qualifies for free shipping.
For Other International Orders: Any order over US$300(C$390) qualifies for free shipping.
Once you input your shipping information, a free shipping option will be automatically added to the checkout page (if you meet these qualifications).
Yes, you can track your order status anytime after it has been placed. Tracking information will be emailed to you once your order has been shipped.
We aim to process all orders within 5-7 business days after the order is placed. Once your order is processed, packaged and shipped, you will receive a confirmation email with a tracking number and an estimated date of arrival.
- Canadian orders: Take approximately 3-5 business days to reach their destination.
- United States orders: Take approximately 5-7 business days to reach their destination.
- International orders: Take approximately 7-14 business days to reach their destination.
PS: Currently due to the COVID-19 pandemic and an increased demand for parcel shipping, there is potential for delay in your shipment or delivery.
It is the worst when the item(s) you ordered don't work out for you, which is why we've made the returns process really simple and painless. Just leave us a message within two weeks of receiving your order and we'll get you sorted. We offer full store credit to the value of the item(s) in question.
Returns/Exchanges will be accepted if the item(s) in question are in perfect retail condition. There are no returns or exchanges for clearance products.
All returns/exchanges need to be approved by our Customer Support Manager. All costs associated with returning the item(s) in question to FFO Clothing are the responsibility of the customer. If your return request is approved, FFO Clothing will cover the costs associated with returning the item(s) in question back to you.
We provide a few options for returns:
•If the return request is the result of a sizing issue – assuming we have the desired size in stock – we will take back the item in question and return the desired size.
•If the return request is the result of an item issue – you may exchange the item for another item of equal or lesser value (to which the remaining credit will be transferred to a gift card). On the other hand, if you would like to exchange your item for another item of higher value, you would be put in touch with our Payments Manager to pay the difference.
•If you simply wish to return the item, we can issue you a store credit equal to the amount paid in the form of a gift card. This credit can be applied towards any future order, the only restriction being the credit cannot be used in conjunction with any other promotion.