Commonly asked questions and answers are found below; however, if you have any other questions or need assistance, please leave us a message below.
How do I qualify for free shipping?
For Winnipeg Orders: Any orders can enjoy free local delivery.
For Canada (outside Winnipeg) and US Orders: Any order over $200 CAD ($150 USD) qualifies for free shipping. For Other International Orders: Any order over $400 CAD ($300 USD) qualifies for free shipping. Once you input your shipping information, a free shipping option will be automatically added to the checkout page (if you meet these qualifications).
Do you ship internationally?
Yes, we ship worldwide! Depending on the country, you may have to pick up your shipment at your nearest outlet.
I’m placing an international order, will there be additional duties and/or taxes?
Customs, duties and taxes are not included in the item price or shipping cost. We ship all international orders delivery duties unpaid, which means any fees are charged once the parcel reaches its destination and must be paid by the recipient. Unfortunately these fees are beyond our control, and we are unable to cover them for our customers.
Can I check my order status?
Yes, you can track your order status anytime after it has been placed. Tracking information will be emailed to you once your order has been shipped.
What payment methods do you accept?
We accept all major credit cards (Visa, Amex, Mastercard, Discover) and PayPal.
How long will it take for my order to arrive?
We aim to process all orders within 5-7 business days after the order is placed. Once your order is processed, packaged and shipped, you will receive a confirmation email with a tracking number and an estimated date of arrival.
* Canadian orders: Take approximately 3-5 business days to reach their destination.
* United States orders: Take approximately 5-7 business days to reach their destination.
* International orders: Take approximately 7-14 business days to reach their destination.
PS: Currently due to the COVID-19 pandemic and an increased demand for parcel shipping, there is potential for delay in your shipment or delivery.
Can I modify, edit, or cancel my order once it’s been placed?
Unfortunately, after an order is placed we are unable to make any edits.
Returns + Exchanges
Due to high volume of orders all sales are final. No refunds or exchanges** Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
Additional non-returnable items: Gift cards