Frequently Asked Questions
For Winnipeg Orders: Any orders can enjoy free local delivery.
For Canada(out of Winnipeg) and US Orders: Any order over US$75(C$98) qualifies for free shipping.
For Other International Orders: Any order over US$300(C$390) qualifies for free shipping.
Once you input your shipping information, a free shipping option will be automatically added to the checkout page (if you meet these qualifications).
Yes, you can track your order status anytime after it has been placed. Tracking information will be emailed to you once your order has been shipped.
We aim to process all orders within 5-7 business days after the order is placed. Once your order is processed, packaged and shipped, you will receive a confirmation email with a tracking number and an estimated date of arrival.
- Canadian orders: Take approximately 3-5 business days to reach their destination.
- United States orders: Take approximately 5-7 business days to reach their destination.
- International orders: Take approximately 7-14 business days to reach their destination.
PS: Currently due to the COVID-19 pandemic and an increased demand for parcel shipping, there is potential for delay in your shipment or delivery.
**Due to a high volume of orders, all sales are final. No refunds or exchanges.**
Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at firstname.lastname@example.org
Additional non-returnable items: Gift cards